Healing With Social Media Policy - Apple Box Studios

Healing With Social Media Policy

How Social Networking Guidelines Can Prevent Brand Crisis

Our little metropolis of Pittsburgh has appeared in national headlines a lot recently. First, with the horrific events that occurred in Wilkinsburg at the beginning of March and second an incident, some might argue, just as horrific as the first. Local news anchor, Wendy Bell, from WTAE has been fired for comments made on her Facebook page in relation to the aforementioned incident. Now, we are not here to argue whether or not Bell’s comments were inappropriate or discuss whether her termination was just. The fundamental issue is WTAE did not have clear social media guidelines or policy in place to outline to their employees what is appropriate and inappropriate to post online.

#WendyBell & Social Media

Currently WTAE is not sharing it’s social media policy, but it is obvious social media best practices for WTAE were not properly communicated to all of its staff. Pittsburgh residents know that Bell has a personal and a business Facebook page. Unfortunately, the page she decided to post her questionable commentary were riddled with the WTAE logo. Perhaps Bell would still be behind the news desk had she not blurred the lines between public and private social media accounts. Her comments might not have caused such an uproar had she posted them on her personal page and not on the page with her company’s logo conveying that these were not only her opinions but WTAE’s.

For company’s and their employees, the take-away is this: social media policies and guidelines cannot be left out of any employee handbook because if they post anything using their company’s logo, trademark or any other affiliating collateral it is the same as posting on behalf of the company (unless they claim otherwise).

If you are doing business online (and by 2016, you all should) then you have to assume your employees, clients, business partners and even competition are talking about you online. In order to properly manage your reputation and brand on the unpredictable digital landscape, concisely outlining how your employees communicate your message is crucial, but effectively disseminating the policy and any updates to it will help prevent online crisis.

Click on the Company Logos to See Policy Examples:

Coca-Cola Online Social Media Principles

adidas Social Media policy

NORDSTROM Social Media Policy

 

When creating your social media policy, here are some things to keep in mind to ensure that you are making a policy that everyone understands:

Tips for Crafting Your Social Media Policy*

1.) The social media policy applies to all aspects of digital communication, not just social media: blogs, websites etc. for both professional and personal use

2.) Posts should not disclose confidential or proprietary information about the company or any third – party associated with the company

3.) If any employee would like to express an opinion about the company’s business, they need to clearly identify themselves and include a disclaimer

4.) Posts should not include company logo or trademarks unless granted permission

5.)Internet postings must be mindful of copyright, privacy, fair use, financial disclosure and other applicable laws

6.)Employees should not claim or imply that they are speaking on behalf of the company

7.) Company blogs and social media accounts could require approval when an employee is discussing the company or the industry online

8.) Company reserves the right to request that certain subjects be avoided, withdraw posts and remove inappropriate comments

*Tips were paraphrased from an article written by Tiffany Black (Inc.). Read the full article here.

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